Refund policy

Returns & Refunds

We do not accept returns for change of mind or personal preference.

If your item arrives damaged, defective, or incorrect, please contact Velouraclientcare@gmail.com within 7 days of delivery, including your order number, a description of the issue, and clear photos or a short video showing the product and packaging. An unboxing video is helpful but is not required.

For confirmed issues, we will arrange a replacement or refund. Contact us before returning anything; we will provide return instructions and cover any required return shipping for confirmed issues.

Approved refunds will be issued to your original payment method within 3-4 business days. Your payment provider may take additional time to post the refund.

This policy does not limit your rights under applicable consumer law or payment-provider protection programs.